Frequently Asked Questions

  • Q: How can I check in Pots and Pans delivers to my PIN code ?
    A: You can check this on the courier service availability tool on the product page. Click on the product. Once the page opens, enter your PIN code in the respective field to get the required information about delivery.
  • Q: What are the payment options?
    A: You can choose from various payment options on our website. You can choose Cash on Delivery (COD), Credit Card, Debit Card, EMI, Net Banking and UPI. The standard shipping is Free.
  • Q: How will I know if you have got my order?
    A: You will receive a confirmation email, right after you make an order on our website including a unique Order ID, list of the items ordered and the shipping address. .
  • Q: How do I know if the item is in stock?
    A: You can check the stock availability while you select a product in the cart for purchasing. If you place an order for something we discover to be out of stock, we will contact you so that you may select another item. Should that happen, we apologize for any inconvenience.
  • Q: How will I know if my order has been dispatched?
    A: You will receive a dispatch email along with an invoice when your order is dispatched from our warehouse.
  • Q: Can I change the address once I have received the confirmation email? I want to send it to another?
    A: Unfortunately, as a customer, you won't be able to do it yourself. You need to contact us on our email id ( before the order is processed. Please note that you cannot change the address once the order is shipped. .
  • Q: I am not happy with the product. The product I received is damaged / size is incorrect / not as expected. What do I do?
    A: Our shipments go through rigorous quality checks before they leave our warehouse. However, in the rare case that the product is damaged during shipment or transit, you can always request for a replacement or refund within 7 days of receiving the order. Our website has a no questions asked 7-day return/cancellation policy. In case of damaged items received, we would need the following information - Your Name, Address, State, Pin Code, Telephone, Mobile, Email Address, a description of what is wrong with your cookware, and a copy of your purchase receipt. Please email this to us at You will need to contact us by email with your order details. Unwanted items returned for refund must be received by us in a re-saleable condition - the product's outer gift box must not be damaged or marked; it must not have been used, and it should be complete with any accessories and/or free gifts received with the product and in its original packaging.
  • Q: There are missing items in the package. What do I do??
    A: Our shipments go through rigorous quality checks before they leave our warehouse. However, in the rare case that the package has missing products, you can always contact us within 7 days of received the order. We would need the following information - Your Name, Address, State, Pin Code, Telephone, Mobile, Email Address, a description of what is missing, and a copy of your purchase receipt. Please email this to us at You will need to contact us by email with your order details. Please be informed that the product's outer gift box must not be damaged or marked; it must not have been used, and it should be complete with any accessories and/or free gifts received with the product and in its original packaging.
  • Q: How do I get a refund once I have returned my product?
    A: Refunds for unwanted items will be for the price you paid for the product and postage of that product to you. If multiple products were ordered and only part of the order is to be returned then postage will not be refunded. The cost of returning unwanted items to us will be borne by you. We will complete any refunds within 7 days of receiving the returned product(s). Also, mention whether you require a refund or an exchange by email or telephone. Please be informed that if your order is paid by COD, refund against return will be given as in-store gift card that can be redeemed anytime.
  • Q: Is in-store pickup available for items I purchase online?
    A: No, this is not available at the moment, But will be available soon.
  • Q: What if I ordered something which I do not want??
    A: You can request to cancel your order provided the order has not yet been shipped. Please contact us within 24 hrs of receiving the confirmation email. To cancel an order please contact us at And, also keep the following information handy: Name, Address, Email ID, Mobile Number, & Order Number.
  • Q: Can I track my order?
    A: Yes. At the point in time when our warehouse team will dispatch your parcel, you will be emailed a unique tracking code and a link to the website of the courier service used..
  • Q: Do you send products to overseas addresses?
    A: No. At the present time, we cannot send items outside of India.
  • Q: If I return an item, will I get reimbursed for shipping/postal costs?
    A: We have free shipping on our website. However, If you choose to return an item, you have to bear the cost of shipping it back to the address specified by us in your return confirmation mail.
  • Q: When can I expect arrival?
    A: In-stock merchandise is usually processed and shipped from our fulfilment centre on the next working day of the order being approved and received. Estimated delivery time is 4-5 working days. If you have not received your order within the estimated delivery time, please contact us so that we may help you locate your package."We are working across the network to enable faster deliveries to our customers in order to provide a seamless delivery experience."
  • Q: Can you ship to multiple addresses in a single order?
    A: No. If you want the items to be delivered to multiple addresses, you must order the items for each address in a separate transaction.
  • Q: Can you hold an order and ship it at a later date?
    A: All orders are processed and shipped to reach our customers in a quick and efficient manner; therefore, we cannot hold and ship at a later date.
  • Q: What if I have not received any tracking details for my product. What do I do?
    A. We normally send the order tracking details along with the invoice details on your registered email ID within 24 working hours after your order is shipped. If you haven't received your order tracking details even after 2 working days of the order dispatch, please contact us at or you can also WhatsApp at 011 41217100 and we will be glad to respond back to you as quickly as possible.
  • Q: What should I do if my payment fails?
    A. In case your payment is declined, we recommend that you first check the accuracy of the details provided by you i.e your name, account details, billing address and password. Make sure that your internet connection has not been disrupted during the payment process. If your account has been debited after you receive the notification of a payment failure, the payment will be credited back to your account within 7 business days. We recommend you to also contact your bank in this case.For further clarification regarding the same, you may send us a mail at 
  • Q: Can I cancel the Order?
    A. You may cancel the order within 24 hours of placing it. You can request to cancel your order provided the order has not been shipped. Once you request the cancellation of item(s) in your order, a refund will be initiated to you as per our refund policy..
  • Q: I used my tracking number to check the details of my shipment but the information is not clear to me. What should I do?
    A. In case the shipment details are not clear to you, please get in touch with us at with your query.
  • Q: I should have received my order by now but I haven't. What do I do?
    A. We request you to check your email and SMS for any communication regarding delivery timings from our side. If there has been a delay in shipment, you will be notified via the same. If in case you still can't find any notification and the promised time is over, please write to us at and we will provide you with a solution right away.
  • Q: Is it possible to make the payment for my COD order with a credit/debit card?
    A. No, you can only pay for your COD orders via cash. However, if you wish to change the mode of payment, Bluedart provides you with an online payment link at the time of delivery and you can make the payment via same link.
  • Q: I have placed my order. What's next?
    A. Once your order has been placed, you will receive a confirmation via email and SMS, along with the delivery details. We will try to dispatch your order as soon as possible and will keep you informed on further developments via the same. You can also track your order through our website or app in the ‘My account’ section. Please note: It may take up to 48 hours for the tracking to be updated after an order is placed.
  • Q: What are the cancellation conditions if the order has been placed?
    A. There are two stages where the cancellation requests have different timelines. 1) If you place the cancellation request before getting the dispatch message, the request will be processed within 24 hours. 2) If you place the cancellation request after getting the dispatch message, we will try our best to cancel the shipped/dispatched item. However, please note that we cannot guarantee cancellation for the item(s) that have been dispatched. In case delivery is attempted, we request you to deny acceptance.
  • Q: Can I add an item to my order after I have placed my order?
    A. No. You may purchase that item in the form of another order.
  • Q: What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?
    A. Failed transactions are normally rolled back within 7 business days. The time taken can vary from bank to bank and we, unfortunately, won't be able to expedite this. Please check with your bank for more details. If the transaction is successful and the money has been credited to our account we will initiate refund within 2 business days of your request.
  • Q: Will I get a call before delivery is attempted?
    A. The day we will attempt to deliver your order, we may notify you via an SMS. Additionally, we will call you if we are unable to locate your address.
  • Q: Can I expect delivery on all days of the week?
    A. You can expect delivery of your order on all days, excluding national and state holidays.
  • Q: I am going out of town. Can you expedite my delivery?
    A. Express delivery is our forte, and we always aim at sending the products as fast as we can.
  • Q: I have not received any confirmation email. What does it mean and what do I do?
    A. It can be a technical fault and we recommend you to contact us at immediately to check the status of your purchase. Also remember that sellers have to acknowledge orders after you place them here so that may take some time. Otherwise, in some rare cases, sellers have to cancel orders if not available in stock. It usually takes 12-48 hrs for sellers to confirm orders.
  • Q: What if the status of the product shows delivered but I have not received my order?
    A. If your order has not arrived yet and status shows as delivered, we recommend you check the following: Please check if another person at your address such as a family member, or security guards could have taken the delivery on your behalf. Please check whether your delivery address is mentioned correctly. Please check the tracking information on the items. if the issue is still unresolved, contact us at and our team will assist you right away.
  • Q: How do I submit a product review?
    A: Product reviews can be submitted directly on the page of the product you'd like to review. Use the navigation or search above to find the product you would like to review. Website users are required to abide by the rules and conventions set out in the Consumer Generated Content section of the Terms & Conditions page.
  • Q: How do I use my coupon?
    A: You can use your coupon by putting the code at the Checkout stage.
  • Q: Can I use an international card on
    A. Yes, you can make payments via major international credit and debit cards issued outside India.
  • Q: Where do I contact if I have any questions about my cookware?
    A: You can contact us directly at either our email address: OR Write to us at:, 30, Link Road, Lajpat Nagar 3, Block A, New Delhi - 24. OR WhatsApp at 011 41217100.
  • Q: How much will it cost me to return my cookware for assessment?
    A: You do not have to pay anything to return the cookware for assessment. We'll have it picked up from your doorstep doe assessment and on the basis of our team's evaluation report, we will provide resolution.
  • Q: What if I have lost my receipt; can I use anything else as proof of purchase?
    A: Your receipt/invoice is the only proof of purchase we accept. But, if you have your order confirmation number in your email, we should be able to help.
  • Q: Can I send photos to have my cookware assessed for defects?
    A: We are happy to give you an initial assessment based on the pictures, however, you may still be asked to send the product physically for a full assessment.
  • Q: How do I create return request?
    A: You can click on 'shipping and returns' button. It will direct you to add your email id or phone no. from which you placed your order. You can select the Order# and view order details. Then click on 'Request Pick up'. It will direct you to fill the Return Request Form. Fill that form and we will get back in touch with you soon.
  • Q: How much time will it take to get a product returned?
    A: Once you fill and submit the Return Request Form, it would take around 24-48 working hours for the product to be picked up from your place. Once the product reaches our warehouse, we can move to next steps.
  • Q: When does the warranty period on my purchase commence?
    A. Warranty begins when a product is purchased i.e. date of placing an order that is printed on the official invoice.
  • Q: I am new to your website. How do I know what's best for my cooking needs?
    A: Do not worry. We have charted out an extremely easy user-friendly website to help you explore what you need. You can select different categories of cookware and learn about their usage. Use the navigation or search bar above to get started. Here you can browse our wide range of products, along with product guides, so that you can feel confident in your choice when purchasing. Our products can also be found at our flagship store located in Lajpat Nagar, New Delhi. Otherwise, you can always write to us at our email id or whatsApp at 011 41217100. We will get back to you withiin the next 24-48 working hours.
  • Q: Where can I find specific recipes for the cookware I purchased on your website?
    A: You will find that our products are suitable for a wide range of recipes, such as soups, stocks, meats, side dishes, desserts, curries, gravies, and glazes. Our website has a variety of recipes that can be created specifically in your cookware - you can browse our collection or search for amazing recipes on our recipe blog."You can also whatApp at 011 41217100. We will get back to you in the next 24-48 working hours."
  • Q: Is my credit card information safe?
    A: Yes. We have put in place various procedural, technical and administrative measures to safeguard and secure the information you provide. Card payment information is not retained by or available in our data centre. To the extent that customer information is maintained, it is located on a secured server behind a firewall; it is not directly connected to the Internet. The firewall meets all recognised industry standards.
  • Q: I am unable to use my gift card.
    A: If you are unable to use your gift card, you can use 'Contact Us' page to send us or talk to us about the problem. We will be glad to help!
  • Q: How do I use my gift card?
    A: You can use your gift card by putting the code at the Checkout stage. If the amount of the gift card is greater than the product price, the balance will be left in your account for future use.
  • Q: I am unable to login to my account.
    A: You can access your account by using the 'Forgot Your Password' button and reset your password.
  • Q: The item I bought is now available at a lower price. What do I do?
    A. The product prices listed on our platform are solely at the discretion of the sellers, as they reserve the right to make adjustments to the prices at will. To keep up to date with latest styles and current deals, please subscribe to our newsletter.